Dealing with unfair Google reviews is frustrating, but you aren't powerless....

https://www.strobe-bookmarks.win/dealing-with-unfair-google-reviews-is-frustrating-but-you-are-not-powerless

Dealing with unfair Google reviews is frustrating, but you aren't powerless. Some reviews can be removed if they clearly violate Google’s content policies. Keep in mind that outcomes vary and success isn't guaranteed for every request