Getting a bad Google review feels personal, but you do have options. Not every...

https://ace-wiki.win/index.php/Can_Google_Remove_Reviews_That_Are_Off-Topic_and_Talk_About_Something_Else%3F

Getting a bad Google review feels personal, but you do have options. Not every negative review sticks. If a post violates Google’s policies, you can request a removal. Just know that outcomes vary depending on the specifics of the situation