Getting rid of a fake or policy-violating Google review feels like a mystery,...

https://technivorz.com/can-i-get-a-review-removed-if-it-mentions-events-that-never-happened/

Getting rid of a fake or policy-violating Google review feels like a mystery, but it is often possible if you know the process. Not every request ends in a deletion, and outcomes vary depending on how clearly you can prove a violation