Profile merging can repair duplicate loyalty accounts, but a wrong merge can combine two customers' preferences, points, or consent history. The process should therefore be conservative and limited to trained roles
Store KPIs are useful when they lead to decisions. Revenue alone cannot show whether the dispensary is protecting margin, turning inventory, using labor efficiently, or relying too heavily on discounts
Metrc problems are easier to fix when the team treats them as a timeline investigation
Wholesale receiving and invoice matching protect both inventory and cash. The store should be able to connect an approved purchase order with what physically arrived, what the supplier invoiced, and any credit or discrepancy that followed
Delivery controls have to keep four records aligned: order status, payment status, physical inventory, and driver responsibility. Failed deliveries or cash closeouts become difficult when one of those records is updated while the others are left open
Grew up near here and it's wild how much this area has changed in the last ten years
Delivery controls have to keep four records aligned: order status, payment status, physical inventory, and driver responsibility. Failed deliveries or cash closeouts become difficult when one of those records is updated while the others are left open