Voice AI can give wrong answers when it mishears or misinterprets info. To...

https://wiki-club.win/index.php/B3172_Becomes_B3712_in_Transcripts:_How_Do_Teams_Prevent_That%3F

Voice AI can give wrong answers when it mishears or misinterprets info. To catch mistakes before they reach customers, a helpful control is adding readbacks—like repeating order IDs aloud for confirmation