Voice AI can mess up answers when it hears numbers wrong or guesses before...

https://page-wiki.win/index.php/What_Is_a_Practical_Pre-Launch_Checklist_for_Voice_AI_in_Customer_Service%3F

Voice AI can mess up answers when it hears numbers wrong or guesses before checking facts. A solid fix is adding a readback step, like repeating order IDs back to callers for confirmation