Voice AI can slip up with wrong answers when it mishears or misinterprets...

https://www.livebinders.com/b/3725889?tabid=5b10b122-e8bc-cdc1-e3cf-6f9708627bee

Voice AI can slip up with wrong answers when it mishears or misinterprets details like order IDs. One practical fix is using readback: the system repeats the order ID for confirmation before finalizing